At Susquehanna International Group, you’ll see innovation and collaboration in play every day. We are a data-driven organization that values good decision-making, teamwork and expertise. We foster a culture of collaboration, and we are constantly learning and challenging ourselves to grow.

Our Global Benefits team has an opportunity for a Benefits + Leaves Specialist in our Bala Cynwyd (Philadelphia area) headquarters.  The Benefits + Leaves Specialist will be responsible for supporting our employees and managing and administering our leave and accommodation requests including FMLA, Parental Leave, STD/LTD, Worker’s Compensation and related programs. Additionally, this role will play a key part in designing and maintaining the overall Wellness strategy for Susquehanna.

You will work closely with our HR partners, legal team and benefits vendors to provide support to our employees and guide our managers through leaves and accommodations requests. You will explain eligibility and leave options, while delivering an exceptional experience across your interactions with employees, managers and HR business partners.  Our collective team is committed to guiding employees though the leaves process from the initial request through to the final determination and this role plays is an integral part of that process by being the liaison between employees and the business and managing each case through its full lifecycle. 

In this job you will:

• Collaborate with employees, their managers, HR and legal regarding any absences, leave status and return to work plans
• Intake, process and track all leave and accommodation requests, partnering with related teams such as legal and HR as needed
• Maintain confidentiality and deliver clear, empathetic communication throughout the leave process
• Develop and distribute communications throughout the leave and accommodation request process, abiding by required deadlines
• Manage vendor relationships, liaising between vendors, employees and other internal teams to investigate issues, follow up on active claims and any issues related to them, and coordinate resolution
• Partner with our payroll team to validate compensation owed to employees related to leave type and time employed by the firm
• Maintain up to date knowledge of current and pending legislation at the local, state and federal level that could impact employee leaves and other related benefits at all Susquehanna locations within the United States; conduct research and provide guidance to the firm to ensure compliance with related legislation.
• Report on and analyze data related to leave and accommodation requests; leverage data to make forward thinking recommendations for the management, administration and design of these programs
• Support the development of employee-facing communications and wellness initiatives

• Bachelor’s degree in Human Resources, Business Administration, Social Work, or a related field (strongly preferred)
• Three to five (3-5) years of experience in a role managing and administering leave, time off and accommodation programs including experience making eligibility determinations. Previous experience managing employee accommodation requests from initial request to final determination is strongly preferred
• Excellent interpersonal and communication skills with a high level of empathy and professionalism
• Demonstrated knowledge of federal and state guidelines related to FMLA, FLSA, COBRA, ADA, HIPAA, Parental Leave, STD/LTD, Time Off, Worker’s Compensation and related legislation
• Strong analytical skills to facilitate data collection and reporting utilizing data from HRIS and Leave Managements systems, along with vendor data, to provide program status and forward-thinking guidance to firm management
• Microsoft Office proficiency

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