• Join Heights Capital Management Asia (HCM) as Office Manager where you will join a small and growing team within one of the world’s largest financial services firms.
• You will support the office to ensure operational excellence for office administration and exceptional service delivery to employees and office visitors.
• This opportunity will allow you to leverage your strong organizational and time management skills as you will work directly with employees, contractors, and suppliers, sometimes across international time zones.
• You will manage accounts payable, travel, vendors relationships, and facilities administration as well as develop a broad knowledge of Susquehanna’s businesses.
• To be successful in this role, you must be able to prioritize tasks, delegate effectively, be people focused and have excellent communication skills in both English and Japanese.
• You thrive in a fast-paced, team-oriented environment, have experience in schedule coordination with attention to detail, and will demonstrate a commitment to HCM's values of transparency, continuous learning, and a pursuit of winning outcomes.

Key Responsibilities:

• Ensure office is always in good working order (e.g. stationary available, printers stocked with paper, meeting rooms tidy and set for discussions)
• Answer all phone calls, and taking messages as appropriate
• Assist with all administration & office management tasks as required
• Act as primary liaison between Susquehanna and Building Management for all tenancy issues
• Oversee tenancy and facilities maintenance and repairs, including but not limited to IT and non-IT infrastructure (e.g. printers, blinds, lighting, HVAC, desks, chairs, kitchen appliances, etc):
• Manage employee onboarding and termination process in conjunction with HR and Payroll departments in Sydney
• Assistance with external/internal events as required
• Manage and coordinate domestic and international deliveries and couriers
• Coordinate travel arrangements and accommodation for internal and external stakeholders
• Manage the accounts payable function, including entering invoices into payment systems and communicating with external vendors
• Oversee staff expense reporting and payment
• Liaise with accounting team in Sydney on month-end process and reporting
• Maintain records of infrastructure assets, and liaise with accounting and purchasing as required

• Ideally 3+ years’ experience in professional office management, or related discipline
• Demonstrates a customer service focus
• Ability to work autonomously and also collaborate within a small, tight knit team
• Excellent oral, written, and telephone communication skills
• Exceptional attention to detail
• Strong time management and prioritisation skills
• Experience in a start-up environment is preferred.

Why Join Us

• Opportunity to become a key player on a global team and experience international travel as Susquehanna is a global firm with offices around the world, and HCM has teams in the U.S., Europe, and Asia.
• This role offers the chance to collaborate with colleagues across continents as you support the team's international business development efforts
• Working directly with a highly experienced leader in the investment industry offers invaluable experience and mentorship that is hard to find elsewhere
• Will have the opportunity to partner with the team and directly contribute to the team and business's success
• Opportunity to shape processes and systems as we are on a growth journey
• Good office locations: Azabudai Hills Garden Plaza, Tokyo and AIA Central Hong Kong

About Heights Capital Management and Susquehanna

HCM is an investment arm of Susquehanna, one of the world's largest privately held financial service firms. Susquehanna is a global quantitative trading firm founded by a group of friends who share a passion for game theory and probabilistic thinking. We have incorporated this approach into our culture, where you will find relentless problem solvers within each of our core disciplines: Trading, Technology, and Quantitative Research. From offices around the world, our employees collaborate to make optimal decisions and are driven by the desire to achieve winning results together.

Founded in 1987, Susquehanna has offices around the world, with over 2,000 employees globally, and is a member of stock exchanges worldwide, including the Tokyo Stock Exchange (TSE), Osaka Exchange (OE), Australian Securities Exchange (ASX), and Hong Kong Stock Exchange (HKEX)

HCM was established in 1996 to invest Susquehanna’s internal capital in high-growth firms across sectors including biotech, healthcare, technology, financial services, media, energy services, and natural resources. Headquartered in San Francisco, HCM has teams in the U.S., Europe, and, since 2018, Asia Pacific

Equal Opportunity Statement

We encourage applications from candidates from all backgrounds, and we welcome requests for reasonable adjustments during the recruitment process to ensure that you can best demonstrate your abilities.

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