Susquehanna International Group, LLP

  • Application Support Engineer

    Job Locations Dublin, Ireland
    Requisition ID
    Experience Level
    Job Categories
    Technology - Infrastructure, Support & Engineering
  • Overview

    This role requires you to display technical systems and application knowledge in making critical support decisions while working under pressure. You will be responsible for continuous real time monitoring, investigating, and resolving issues quickly to ensure there is zero down time.


    In this role, you will work on

    • Systems and Application Support – working closely with the software development teams and trading desks to provide essential primary support for all trading, operational, and market data systems
    • Systems and Application Maintenance – managing the deployment process to ensure successful roll out of new system/software and upgrades for all trading and operational systems
    • System Monitoring – keeping track of trading systems and alerts through existing monitoring systems, constant re-evaluation of current systems to establish scope for improvement/growth, development of required tools, and/or implementation of agreed third party systems to ensure 100% uptime in our trading environment during exchange open hours
    • Batch Environment – maintenance through monitoring and development of our batch scheduler to ensure successful completion of batch jobs required for trading, including batch jobs run during core trading hours and batch jobs run out-of-trading hours
    • Continuous evaluation and improvement of trading support procedures, development, and implementation of required/agreed tools and associated runtime environments
    • Interaction with various internal IT support functions to troubleshoot and resolve complex problems as they happen.

    What you can expect

    • Collaborative working environment
    • Primary responsibility for deploying, reviewing, and testing changes to the production environment
    • Take ownership for complex, long-term project work
    • Emphasis on learning and increasing technical expertise
    • Every day is different


    What we’re looking for


    • Knowledge of and/or a desire to develop networked application systems, including exposure to database environment and Windows (2008, 2012).
    • Knowledge of scripting (Python, PowerShell Windows Batch, SQL)
    • Exposure to monitoring, automation and management tools such as, Nagios, Splunk, ELK Stack, Check_MK
    • Excellent IT analytical/troubleshooting skills, including extensive experience tracing problems through analysing log files and following application/systems logic (e.g. routing paths)
    • Experience of working with and supporting a batch scheduling system an advantage
    • Trading systems support an advantage
    • Knowledge of Active Directory
    • Knowledge of VM Ware an advantage
    • Knowledge of Citrix an advantage
    • Experience with vendor systems
    • B.S. in a technical discipline or equivalent experience

     Personal Attributes

    • Initiative – proven record of seeking continuous improvement and implementing best practice in technology environment
    • Ability to work under pressure and tight deadlines
    • Self-motivated and creative
    • Strong communication (verbal and written) – ability to convey technically complex subjects in a clear and concise manner
    • Attention to detail – thorough in work carried out
    • Interpersonal – friendly and approachable
    • Teamwork – working together to meet deadlines
    • Excellent time management, organisation and prioritisation skills
    • Flexibility – all members of the team participate in early morning and out of hours support schedules
    • Desire to learn and improve skills and knowledge



    SIG is not accepting unsolicited resumes from search firms. All resumes submitted by search firms to any employee at SIG via-email, the Internet or directly without a valid written search agreement will be deemed the sole property of SIG, and no fee will be paid in the event the candidate is hired by SIG.


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