As Desktop Support Engineer you will join our existing Helpdesk team who are responsible for supporting the entire desktop environment for all groups within the SIG Dublin office – this extends to trading, technology, admin, finance and operations. This is a very challenging and varied environment that covers (among other areas) all windows desktop issues, PC builds, software installs, peripherals (keyboards, monitors, etc.), printers, telecoms (such as turrets (trading telecoms boards), phones, clocks, etc.), set up for new starters, trader desk moves, basic patching, file permissions and market data permissions, all of which are managing through the helpdesk support queue.
The role is a very demanding and technical one which involves you working in a highly active and demanding trading environment providing first level operational support for both trading and technology teams. There is a requirement that the Helpdesk team works closely with the Trading Application Support team and facilitates overlap where required to ensure consolidated support across our desktop systems and trading software.
You will display a strong technical ability in making critical support decisions while working under pressure. You will also work closely with Technology teams in Dublin and Philadelphia and other 3rd party support functions. All members of the team will participate in early morning and out of hours support schedules.
SIG is not accepting unsolicited resumes from search firms. All resumes submitted by search firms to any employee at SIG via-email, the Internet or directly without a valid written search agreement will be deemed the sole property of SIG, and no fee will be paid in the event the candidate is hired by SIG.