Susquehanna International Group, LLP

Telecom Engineer (voice services)

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Our Telecom Support team works directly with our active trading floor and interfaces directly with end users to provide top quality administration of both trading and non-trading telecommunications equipment across our Dublin and London Offices. 


In this role:


You will be responsible for monitoring, maintaining and supporting office IP phones, office softphones, IPC turrets, video conferencing, audio conferencing, voicemail and voice recording systems. Our fast paced environment will challenge you to identify, investigate and resolve user and system problems with minimal impact on business and trading activities.  

The role spans from troubleshooting, account creation and management, to installation, configuration, provisioning of telecommunications client equipment and circuit connectivity. You will also participate in the planning, testing and implementation of projects such as upgrades, moves and power downs. In doing so, you will collaborate with various technology teams and external vendors to deliver the highest level of efficiency for voice services across the firm.  This role offers great exposure across both telephony, video systems and services. 


What we’re looking for


  • Minimum of 2 years of experience working in a telecom support or similar role required
  • Experience with VoIP, Unified Communications, SIP, Cisco Switches and patching, and/or TN cross connection
  • Experience supporting at least one of the following telecommunications platforms/technologies: IPC Turrets (strongly preferred), NICE Voice Recording, Cisco CUCM/UCS and/or Cisco video-conferencing technologies
  • Experience working with Windows 7/Server 2008 (or higher), file systems and system hardware required
  • Experience coordinating, troubleshooting with external vendors.
  • Knowledge of financial markets and products a plus
  • Bachelor’s degree in Information Technology, or a related discipline, preferred


Personal Attributes:

  • Taking Initiative
  • Thrive under pressure
  • Self-motivated and creative
  • Strong communicator, Interpersonal
  • Detail Oriented
  • Team Skills
  • Effective time manager
  • Flexibility – all members of the team participate in early morning and out of hours support schedules
  • Willingness To Learn



SIG is not accepting unsolicited resumes from search firms. All resumes submitted by search firms to any employee at SIG via-email, the Internet or directly without a valid written search agreement will be deemed the sole property of SIG, and no fee will be paid in the event the candidate is hired by SIG.

We don’t post salary ranges externally, because we think it’s important to take your skills and experience into account first. Any estimate you see listed here was not provided by SIG.