Susquehanna is seeking an experienced Facilities Manager to join our property management team. Reporting to the Global Property Manager, this role is responsible for overseeing day-to-day operations and support the U.S. Facilities team. Responsibilities include managing work orders, developing processes and ensuring effective communications between departments and stakeholders. The ideal candidate will demonstrate a proactive, results-driven approach, along with strong management and problem-solving skills.
In this role you will:
- Oversee daily operations of class A multi-story office headquarters environment.
- Serve as a primary point of contact for facility related inquiries, issues, and escalation across headquarters.
- Manage, maintain, and monitor the facilities ticketing/work order system, and provide performance insight to management.
- Manage and oversee a team of facilities staff ensuring high performance, accountability, and service excellence.
- Assist in identifying necessary resources to meet team goals and help prioritize outstanding action items.
- Assist with properties-related requests, support vendor relationship management and help maintain regulatory compliance.
- Develop and implement preventative maintenance programs to maximize equipment life cycles.
- Ensure compliance with health and safety policies, procedures to support a safe, productive work environment.
- Ability to maintain customer service focus while juggling multiple responsibilities and priorities.
- Ability to be self-directed and self-motivated to handle various tasks. The Individual will be empowered to make decisions with the guidance of the Global Property Manager.
- Assist in documenting responsibilities, improving efficiency, and streamlining processes.
- Help evaluate current facility processes and make recommendations for improvement.
- Identify training needs for end-users and direct reports to increase efficiency and productivity.
- Contribute to developing policies, procedures, and standards for operational processes.
- Support additional responsibilities as required.
